Course Overview
Want to communicate more clearly and effectively with your clients?
In our rapidly changing professional environment, lawyers who are adaptable and cultivate focused attention are able to nurture richer client relationships. And you can too.
This course provides you with essential insights to improve your communication skills as you unpack a practical case study on suspected money laundering.
You’ll gain strategies and techniques to exercise judgement and demonstrate best-practice client communications.
You’ll learn how to lead client meetings with confidence, write clear emails and manage challenging clients.
At the end of this course you’ll be able to:
- Apply active listening skills in client meetings
- Respect diversity and conduct yourself in a professional manner
- Demonstrate client-focus as you engage clients and understand their issues
- Build and maintain effective relationships with clients as their trusted adviser
- Exercise judgement regarding appropriate modes of communication
Course Structure
- Write a client email
- Lead a client meeting
- Speak with a client on the phone or virtually
- Manage a vexatious client
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FAQs
The course contains content that falls within the mandatory CPD categories of:
- Professional skills
With our online on-demand interactive courses, you can learn when and where it suits you. We’ve designed each course to provide both education and enjoyment.
Each course offers a mix of engaging exercises, where you’ll gain access to:
- Interactive activities to challenge your understanding and put your knowledge to the test. You’ll also enjoy engaging exercises, such as flip cards, quizzes and drafting activities.
- Clearly identified outcomes so you know precisely what you’ll learn – and the skills you’ll gain. You’ll also be able to track your development and focus on key improvement areas.
- Extended course access so you can reference the material as you need – or revisit it should life get in the way.
- Feedback and template answers so you can refine your skills, grow your knowledge and gain fresh insights.
Access each module on the College’s learning portal. When you buy a single, you’ll have 24/7 unlimited access for 12-months from the date of purchase.
Does this educational activity extend your knowledge and skills in areas that are relevant to your practice needs or professional development?
If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
Please check your local CPD rules for any caps on activity types, such as the private study of non-interactive audio/visual materials. You are responsible for keeping your own CPD records and complying with your local CPD rules.
No. Western Australian practitioners who complete our on-demand courses are currently unable to claim CPD points.
However, you may earn CPD points by attending select live CPD events or by completing select CPD Interactive modules.